Frequently Asked Questions
Find answers to commonly asked questions about our services
Bookings & Tickets
How can I book a ticket?
You can book tickets through our website, mobile app, or by visiting any of our ticket offices. Online booking is the most convenient method and allows you to select your preferred seat, date, and destination in advance.
What payment methods do you accept?
We accept various payment methods including credit/debit cards, mobile money (M-Pesa, Tigo Pesa, Airtel Money), and cash payments at our ticket offices. For online bookings, you can pay securely using your preferred electronic payment method.
Can I cancel or change my booking?
Yes, you can cancel or modify your booking up to 24 hours before the scheduled departure time. Changes made within 24 hours of departure may incur additional fees. Please contact our customer service team or visit a ticket office to process cancellations or changes.
Travel & Services
What amenities are available on your coaches?
Our luxury coaches are equipped with comfortable reclining seats, air conditioning, onboard entertainment systems, USB charging ports, complimentary Wi-Fi, and clean restrooms. Some routes also offer complimentary refreshments and individual reading lights.
How much luggage can I bring?
Each passenger is allowed one large suitcase (up to 23kg) to be stored in the luggage compartment and one small carry-on bag. Additional luggage may incur extra charges. Oversized or special items should be arranged in advance with our customer service.
What happens if my coach is delayed?
In the event of delays, we will notify all passengers via SMS and email. For significant delays, we may offer alternative travel arrangements or compensation in accordance with our service policy. Our staff will provide assistance and regular updates throughout any disruption.
Safety & Protocols
What safety measures are in place?
Safety is our top priority. All our coaches undergo regular maintenance checks, and our drivers are professionally trained and certified. Our vehicles are equipped with seat belts, first aid kits, fire extinguishers, and GPS tracking. We also implement strict health and sanitization protocols.
Are there any COVID-19 precautions?
We continue to maintain enhanced cleaning protocols, including deep sanitization between journeys. Hand sanitizers are available on all coaches, and we follow all current health guidelines. Specific requirements may change based on government regulations, so please check our website for the latest information.
What should I do if I leave something on the coach?
If you've left an item on one of our coaches, please contact our lost and found department as soon as possible at +255 743 262 353 or via email at lostfound@jaderluxury.co.tz. Please provide details of your journey, seat number, and a description of the item. We'll do our best to locate and return your belongings.